COVID-19 FAQs

We’ve made a few important changes to our stores to ensure the health & safety of our customers & employees. 

If you have any queries, please refer to the following FAQs or contact us using the form at the bottom of this page.


Can I still grab my Banjo’s fix?

Yes, ALL stores remain open to provide you with your favourite Banjo’s treats. However, all orders are now available for takeaway or delivery only. As per current Australian law, product cannot be consumed within our dining areas (inside or out).


Can I pre-order my food and/or drink to collect in-store?

Yes, you can! Simply phone your local store to organise collection in-store! See store details at http://banjos.com.au/banjos-bakery-locations/


Can I get Banjo’s food and drink delivered to my door?

Depending on your location, some stores may be able to provide delivery to your door – please phone your local store to discuss possibilities.

Alternatively, Banjo’s is available on Uber Eats. Download the App and check the availability in your local area today! If in a serviceable area, your order will be delivered in taped takeaway bags and you now have the option of a no-contact drop-off which means you can request in the app that your order is left at your doorstep.


Can I get food and drink brought out to my car?

This is a possibility, but depending on the store, a number of factors will need to be addressed to ensure the health and safety of our employees and our customers.

Factors influencing this service include (but are not limited to):

> Only EFTPOS payment is accepted and must be paid for over the phone prior to delivery of product.

> Distance car is parked away from the store. Customers must park out the front of the store, or at a pre-determined location, for our staff to deliver their order. The availability of external collection points varies per store, please contact your preferred store to discuss possibilities.

> Time of day and staff numbers will influence the availability of this service, please contact the store and speak to our friendly staff regarding availability times.

If the store can fulfill your order, you will need to provide the store with your name, mobile number, and the model, colour and registration number of the vehicle collecting the order.


Are our toilet facilities still available?

Unfortunately, due to the nature of the COVID-19 Pandemic, Banjo’s customer toilets are currently closed. We apologise for any inconvenience.


Can I still enjoy a complimentary shortbread and/or marshmallow?

Yes of course, however they’re currently unavailable for self-serve. If you’d like one of our delicious biscuits or marshmallows, simply request one from our staff!


I’d like sugar in my hot drink, but the usual condiments station is empty, is it still available?

It sure is, simply let staff know how many teaspoons you’d like in your hot drink when you place your order. Sweetener is also available.


Is cutlery still available with my takeaway order?

Yes, simply let staff know how many you need! Re-useable metal cutlery is currently unavailable.


Would you like our staff to put the lid on your takeaway hot drink?

Simply ask our friendly staff and they’ll be more than happy to pop your lid on to your hot drink! Don’t worry, they’ll use a fresh glove to place it on!


Are there any changes to food handling in-store?

Yes, to avoid contact, our staff have been instructed to no longer hand product directly to you. Items will be placed on the bench or counter for you to pick-up.


Are newspapers and magazines still available?

To prevent the spread of germs, newspapers and magazines are currently unavailable to read in-store


Can I still pay using cash?

Yes, but to avoid the handling of cash money, we encourage you pay using EFTPOS (particularly Pay-Pass) wherever possible. Please note that our EFTPOS machines are sanitised by staff following every use.


Can I still scan my ViP Card in-store?

You sure can! However, instead of handing the card over to our staff, you’ll need to scan the card yourself. Simply let our staff know and they’ll allow you to scan your card!

If you’re not a registered ViP Member and you’d like to sign up, simply ask a member of staff for a ViP Card then register yourself online at http://banjos.com.au/vip-rewards/


Can I still use my Reusable Cup in-store?

To prevent the spread of COVID-19, the use and/or purchase of all reusable takeaway coffee cups will be postponed until further notice.


Tell me more about the 50% Discount for Health Care and Emergency Services personnel at Banjo’s?

We are offering 50% off Banjo’s purchases to Pre-Approved Health Care Industry or Emergency Services customers who are working to help protect our communities from COVID-19. Offer is valid between 23 March 2020 and 30 April 2020. Offer available at all Banjo’s stores. To redeem this offer, customers must show their Pre-Approved Health Care or Emergency Services identification card which must include you position and photo identification or be in uniform at time of purchase. This offer is limited to one transaction per day. This offer is not to be used in conjunction with any other offer. Excludes platters, delivery and Uber Eats purchases. This offer cannot be redeemed for cash and is subject to applicable laws and Banjo’s Terms & Conditions. Banjo’s ViP Club points can be earned but not redeemed with this offer. Banjo’s reserves the rights to update or terminate this offer at any time. Payment must be cash or EFTPOS only. Gift Cards cannot be used when making payment for this offer.

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