ViP FAQs

How can we help you?

Welcome to our ViP Ordering HELP page.

If you can’t find the answer you’re looking for, please email vip@banjos.com.au to provide feedback or make an enquiry.

Alternatively, you can call us on 03 6210 5000 between 8am and 5pm Monday to Friday.

What is Banjo’s ViP Loyalty Club?

You may have guessed it from its name, Banjo’s ViP Loyalty Club is our customer loyalty program!

At Banjo’s, we believe that it’s always good to give something back, so we like to reward our loyal customers with special deals and freebies

How does it work?

It works like this. The more you buy your favourite freshly baked treats and barista made drinks, the more points you’ll earn, and the more rewards you’ll receive. There are also heaps of other perks; including freebies, offers, competitions and more!

How do I join the club?

We’re glad you asked!

There are two quick and easy ways to become a Banjo’s ViP:

OPTION 1: 
You can now download the new Banjo’s mobile app from iTunes and Google Play anytime, absolutely free!

Create your account quickly and easily via the app and start earning points from your very next purchase.

PLUS, you’ll receive a special app-exclusive 50% OFF welcome offer by simply signing into the app once you are successfully verified!

OPTION 2: 
Or you can still do it the old way!  Pop into any of our bakery cafés and pick up a ViP Club Card. Then register your card online at www.banjos.com.au.  

The Banjo’s ViP Club program entitles you to loads of ViP perks. Don’t miss out! Pick up your membership card in-store or simply download the app today.

Does it cost anything to join the Banjo’s ViP Club?

The best things in life are free and that includes becoming a Banjo’s ViP!

There are no ongoing membership fees – just rewards to reap and benefits to enjoy.

What’s more, you can then take advantage of our app-exclusive 50% OFF welcome offer!

So, you have lots of delicious reasons to do it and no excuse not to.

You can download our NEW app right now from iTunes and Google Play!

What sort of benefits will I get?

There are heaps of benefits to enjoy when you become a Banjo’s ViP member.

  • Earn 5 points for every $1 spend on eligible products you purchase and watch the points pile up. Once you have enough points you can redeem them for ANY Banjo’s product.
  • We like to say Happy Birthday with a FREE freshly baked sweet treat, which you can pick up from any store during your birthday month.
  • You’ll always be the first to know about all our exciting new promotions, and receive exclusive membership offers too.

What’s more, if you sign up to our NEW Banjo’s mobile app, you’ll discover even more amazing benefits – like 50% OFF your first order! 

App-exclusive offers to fantastic features plus you can also use the app to order ahead so you can skip the queue!

Download our new mobile app today from the iTunes and Google Play!

I’ve just downloaded the new Banjo’s mobile app. How do I use it?

Well done! You’re nearly there… All you need to do is complete the sign-up form on the app. Make sure you fill in all the details so we can get your account running! 

If you’re an already registered ViP Member, you’ll still need to complete the sign up form, just make sure that your email and mobile number matches your current ViP account… and if you have a ViP Card don’t forget to add the details during sign up!

Our new Banjo’s app is super easy to use. It not only keeps track of your reward points, but you can place orders to skip the queue and you’ll receive special offers exclusive to the app!

How do I order online using the app?

You can order Banjo’s menu items for same day collection OR you can pre-order from our delicious range of catering platters*

Simply, go to the ‘ORDER NOW’ section of the app and select where and when you’d like to collect your order, then browse the online menu and add items to your cart.

When you’re ready simply visit your cart and checkout your order!

*Platter orders cannot be ordered for same day collection/delivery. Platter orders are available for delivery from select stores only.

*You cannot order from the Banjo’s menu and the platter menu at the same time.

Can I still place an order using the app, if the store is closed?

If a store is closed, you’ll still be able to pre-order platters for a day in the future*, but you won’t be able to place an order from the Banjo’s Menu until the store re-opens.

*If you’re trying to order catering platters for the next day and it’s after 4pm please phone the store to discuss your order.

What current payment methods are available on the Banjo’s app?

Payment via the app must be made using a valid credit card (Mastercard or Visa only).

You can also ‘pay’ using ViP Points you have earned; this payment option will become available once you have enough points to pay for the entire order.

What if I need to change or cancel my order?

If you have already placed your order on the app, you will need to contact the Banjo’s store you ordered it from immediately, in order to make any changes to your order. Hurry, there’s no time to lose! Should we note that orders can’t be cancelled after a certain time.

My password doesn’t seem to be working

Well that’s annoying! Have you tried resetting it? Simply follow the “Forgot your password? Click here to reset it” link.

You will need to enter the email address linked to your card or account. Then we’ll send you an email, so you can reset it. This time, try and pick a memorable one!

If you’re still having trouble, don’t panic! Simply click here to email our Banjo’s Customer Service Team and we’ll get it all sorted out for you.

You will need to include the following information:

  • Your Banjo’s ViP Member Number
  • Your Banjo’s Member Verification Code
  • First Name
  • Last Name
  • Email address
  • Mobile number
  • Date of Birth

Make sure you give us all the info above, so we can help you as soon as possible.

How do I earn ViP Points?

This is the cool part! And it couldn’t be easier.

VIA THE APP

As long as you’re signed in, you’ll automatically earn points on eligible purchases – yep, it’s that easy!

IN-STORE

All you need do is present your ViP Card or the ‘MY CARD’ barcode screen on the app to staff before you pay for your order – make sure your member barcode is scanned!

You will earn 5 points for every $1 you spend on eligible Banjo’s purchases using your ViP card or by placing an order via the Banjo’s app.

Points on all eligible purchases excluding the following:

  • Platters
  • Cold Drinks
  • Newspapers
  • Value Discount Deals e.g. 3 Small Hot Savoury Deal or Mega Family Feast Box Deal


How do I redeem ViP Points?

100 points = $1 to spend at Banjo’s.

In other words, if you have 546 points, you have $5.46 to spend.

VIA THE APP

When ordering through the app, you will need to have sufficient points to cover the entire order. To make this easier, the option to pay with points will only appear during app check-out when sufficient points exist on your account!

IN-STORE

When redeeming points in a store, you will need to have sufficient points to cover the full price of 1 or more product(s) using points alone. Points cannot be redeemed to pay for part of a product, they must cover the entire cost of the item(s) you wish to redeem.

Simply scan your ViP Card or the MY CARD barcode screen on your app in-store to access your points.


How can I check how many points I have?

You can check your balance at any time by simply logging into your account on the Banjo’s app or website.  Alternatively, you can ask our friendly staff to check for you!

How do I get my hands on my FREE ViP Birthday Bonus?

One of the perks about being a Banjo’s ViP is that we offer you a FREE Birthday Bonus sweet for your birthday!

Please note, to get your hands on your FREE ViP Birthday Bonus sweet, you need to have been a verified Banjo’s member before your birthday month.

Your Birthday Month = 14 days before your birthday until 14 days after your birthday.

Where do you find your birthday bonus?

  • If you have the Banjo’s app, we’ll also send you an email with your birthday bonus however you can also find your birthday bonus in the “MY OFFERS” section when signed into the app. It will show 14 days before your DOB and it will expire 14 days after your DOB.
  •  
  • If you have a ViP Club Card, we’ll send you an email 14 days before your birthday. The notification/email will contain a unique barcode. Please note, this barcode will expire 14 days after your DOB, so don’t forget to use it while you can!


Redeeming the Birthday Bonus:

Once you receive your unique barcode (in app or via email), pop into any Banjo’s store to redeem your birthday treat. Simply show our staff your offer and they’ll show you what delicious Banjo’s treats you can choose from – there are sweet and savoury options!

Please note, you receive just one birthday bonus each year and products included are subject to change at any time.

What happens if I entered my birthday incorrectly on sign up?

Whoops! Once you’ve entered your DOB you can’t change it…  But don’t worry, we’ll get it all sorted out.

Simply click here to contact the Banjo’s Customer Service Team. We’ll correct your birth date in the system for you and you’ll be good to go in no time!

Please note, that if you contact us about amending your DOB more than once, we may refuse to make the change – you only get one FREE birthday bonus once a year!

Do my offers expire?

Yes, depending on the type of reward or offer, you will have a limited amount of time to use it. Here are some examples of the different types of rewards you’ll receive and how long they will be valid for:

  • Welcome Offer: No expiry. One time use only.
  • FREE birthday bonus: Expires 14 days after your DOB


The details including expiry date will be stated on the offer or reward itself. You will find these on the Banjo’s app or in the promotional email we send you.

Once I’ve registered, is it possible to change the details on my account?

Yes. You can amend or update some aspects of your personal details by using the Banjo’s app, or by logging into your account online at www.banjos.com.au.

You won’t be able to change email address once added because that is the unique username ID for your account. If your email address does change for any reason, please contact our Customer Service Team and they will update your details for you – to save you time and make sure you don’t miss out on any reward points or offers.

Why do I need to register to join the Banjo’s ViP Loyalty Club?

It’s simple really, you need to register with your email address, so you can log in to your account. Your email address will become your unique user ID, so we know who you are and how many ViP Points you’ve got. Otherwise, you can’t get your rewards!

If you choose to ‘opt in’ we can also let you know about exciting new things, like fresh new products and competitions, and send you exclusive promotional offers, of course.

What happens to my details when I register an account?

We understand your privacy is important to you, and we respect that. All your personal information will be kept secure with us and will not be shared with any third-party data collection agencies or other marketing or advertising programs.

We only use your details to link your membership number to your transactions, so we can give you all the points and rewards you deserve. When you ‘opt in’, we can email you to let you know about all the latest Banjo’s news, offers and events.

I’ve lost my Banjo’s ViP Card. What do I do now?

The good news is you can get yourself a new membership card from any of our stores. Even better news, you haven’t lost all of your Banjo’s ViP Points. You can simply transfer them from your old card to your new one by logging into your account at www.banjos.com.au and using the card replacement option. Note: we’ll send you an email to confirm your account transfer, you will need to confirm the transfer by clicking the link within the email.

Alternatively, you can go card-less. Simply download the Banjo’s mobile app from the iTunes or Google Play store for free. All you have to do is log in using the same email address and password you used for your Banjo’s ViP Card account and add your ViP Card details (which you can see when you log into your account at www.banjos.com.au). Once completed all you reward points will be right there and waiting for you!

If you have any issues transferring your card or signing up to the Banjo’s App, simply click here to contact the Banjo’s Customer Service Team or phone 03 6210 5000 between 8am and 5pm Monday to Friday.

Discounts & Promotions

Are there any current promotions or offers?

We frequently have special ViP promotions and offers. The best place to ensure you never miss out on a good deal is to sign up to our emails and have your location permissions turned on through the Banjo’s app.

Additional ViP offers are available to members to download and sign up to the Banjo’s mobile app. Don’t miss out! These offers are app-exclusive so download our new app right now from the iTunes and Google Play!

Note: ViP Points are not always earned on offers or promotions. When redeeming a ViP coupon/offer, ViP Points cannot be used to pay for the transaction.