ViP FAQs

What is the Banjo’s ViP Loyalty Club?

  • Banjo’s ViP Club is a loyalty club for all Banjos’ customers and is designed to deliver rewards for their patronage.  ViP Club members will earn Banjo’s Points when they make a purchase (conditions apply) and receive regular communications and exclusive offers.  ViP Card must be scanned by POS during a transaction to earn points.

How do I join the Banjo’s ViP Rewards Program?

  • To join the Banjo’s ViP Club, you first need to pick up a Banjo’s ViP Club card from any Banjo’s Bakery, then register the card online at https://banjos.com.au/vip-rewards
  • A valid email address is required to register a Banjo’s ViP Club card.
  • Banjo’s ViP Club card members are only permitted to have 1 Banjo’s ViP Loyalty Club card which is allocated to one nominated email address. Each email address can only be used for a single membership.
  • Once your Banjo’s ViP Club card is registered, you will be able to login to access to your online account.
  • Ensure your login and password is kept confidential as no responsibility is taken by Banjo’s for changes to your account.
  • No fees or hidden costs will be charged by Banjo’s Bakery for the issue, registration, activation or use of the Banjo’s ViP Club card.

How do I earn Banjo’s ViP Points?

  • Points accumulate on a Banjo’s ViP Club card when the card is scanned by Banjo’s registers during the purchase of select Banjo’s products or when the member uses their account details to place a Click + Collect online order.
  • Banjo’s Points are accumulated when purchasing select Banjo’s products.  Your Banjo’s ViP Loyalty Club Card must be presented and scanned to accumulate points on purchases.
  • Banjo’s takes no responsibility if registered ViP Club Member forgets to present ViP Club card before transaction is complete. ViP Club Points will not be added to a ViP Members card following a transaction if their ViP Club card is not presented to staff before the transaction is completed.
  • Verified Members can also add points to their Banjo’s ViP Card by logging into their ViP account online and using their credit card to top up your points.
  • Every time you spend $20 purchasing products from any Banjo’s Bakery you will receive $1 in Banjo’s ViP Points to spend back in store. Excludes bundle packs (e.g. 12 pack of small savouries for $19.95), product deals (e.g. Breakfast Toastie & Coffee for $7.95), platters, newspapers and cold drinks.
  • Products purchased via Uber Eats (or similar food delivery services) are excluded from earning points and cannot be added to a ViP Members card.
  • While every effort will be made in store to ensure Banjo’s ViP Club points are correctly awarded, Banjo’s takes no responsibility for technical errors associated with crediting points onto the ViP Card.

How do I redeem my Banjo’s ViP Points?

Effective 1 April 2019:

  • All Banjo’s ViP Club cards must be registered using a valid email address and verified under the new Banjo’s ViP Club system before points can be redeemed and offers can be received.
  • If a ViP Club card was registered prior to 1 April 2019, the card holder will need to verify their membership/card under the new Banjo’s ViP Club system.

If you registered your card online, you simply need to visit https://banjos.com.au/vip-rewards and follow the link to reset your password.

If a store registered your card your you, Banjo’s has already VERIFIED your card in our new ViP system, and your card is ready to be used when the system returns early April 2019.

  • Points can accumulate on an unregistered card but not redeemed.
  • Once registered Banjo’s ViP Points can be redeemed at point of sale for future purchases – 100 points = $1 to spend in-store.
  • Your Banjo’s ViP Club card must be presented at any time you wish to redeem Banjo’s ViP Points.
  • When redeeming Points for Banjo’s products in Banjo’s stores, verified ViP Members must have enough Banjo’s ViP Points to redeem against the full value of the item using Banjo’s ViP Points alone. I.e. you cannot use ViP Points to pay for part of a product e.g. 50% of a product’s price.
  • Points are redeemed by presenting a Card or App barcode associated with a verified account at the time of purchase. For Points redemptions made in accordance with this clause, alternative payment methods should be used for purchase of other items not covered by Points redemption.
  • Banjo’s ViP Points cannot be redeemed or exchanged for cash or sold or transferred to another party.
  • A maximum of $50 worth of Banjo’s ViP Club rewards can be redeemed per day by any Banjo’s ViP Club Card member.

Can I use my Banjo’s ViP Club card at any Banjo’s outlet?

  • You sure can.  Banjo’s has many outlets throughout Tasmania, Victoria, New South Wales and Queensland.  To find an outlet close to you, please CLICK HERE

Does my card expire?

  • Your Banjo’s ViP Club card will only expire if it has not been used for 12 consecutive months.  Prior to expiring, Banjo’s will make all efforts to contact you with the contact details provided by yourself to ensure you are able to use up any redeemed points prior to expiry.

What if I have forgotten my password or lost my card?

  • Replacement passwords can be sourced by clicking on ‘forgot my password’.  Lost cards can be replaced by picking up a new card from a Banjo’s Bakery and following the links on the website https://banjos.com.au/vip-rewards/

Can I have a card for my business?

  • Banjo’s ViP Club is limited to individuals and not companies or other entities at this time.

What are my responsibilities?

  • As a ViP Club member you are responsible for ensuring your information is current and correct and you will adhere to the terms and conditions under which the ViP Club operates.  This includes but is not limited to notifying of change of address, lost cards and using the card in accordance with this agreement.

How will offers, deals and other ViP Club benefits be communicated to me?

  • Verified ViP Members who selected to ‘Opt In’ to receive communication from Banjo’s during ViP registration will be emailed all eligible offers, deals, exclusive competitions and other ViP Club benefits.
  • ViP Members without valid email addresses or who ‘Opted Out’ to receive communication from Banjo’s during ViP registration will not receive email notification on eligible offers, deals, exclusive competitions and other ViP Club benefits.
  • Verified ViP Members can change their ‘Opt In or Out’ status as any time by logging into their online ViP Club account, clicking Your Profile on the menu and ticking/un-ticking the option.
  • If a member would like to link an email address to their ViP Card – please email vip@banjos.com.au or phone 03 6210 5000 to organise with a Banjo’s ViP Club Team Member.

Will I receive a Birthday bonus?

  • From 1 April 2019, only ViP Members who registered their card online and verified their email as correct will receive a Banjo’s Birthday Bonus.
  • Eligible ViP Members will receive their Birthday Bonus Coupon via email on the first of their Birthday Month. This coupon must be scanned in-store to redeem.
  • A Birthday Bonus is valid from 14 days before the registered ViP Member’s Birthday until 14 days after their birth date i.e. the member has a total of 29 days to redeem their Birthday Bonus before it expires.
  • The Birthday Bonus entitles an eligible registered Banjo’s ViP Member to ONE Triple Choc Mud Cake.
  • The free Birthday bonus is for the specified variety only and cannot be exchanged for any other variety. Banjo’s reserves the right to amend the variety as required.
  • Banjo’s take no responsibility for incorrectly entered birth dates during the registration process. If a verified member registers and joins the program in the month of their birthday no birthday offer will be issued. The member must wait until the following year to receive the offer.  If you need to amend an incorrect birth date, please email vip@banjos.com.au or phone 03 6210 5004 – specific items will need to be provide to Banjo’s to prove DOB in order to change ViP Birth Date.
  • This offer cannot be redeemed outside the above period regardless of circumstances beyond the Member’s control, including but not limited to public holidays, store closures, etc.
  • The complimentary Banjo’s Birthday Bonus is non-transferable and cannot be exchanged or taken as cash.

Help, I have lost my Banjo’s ViP Club Card or forgotten my password

  • If your Banjo’s ViP Club card is lost or stolen, you must suspend the card using your online account.
  • Banjo’s is not responsible for any Banjo’s Points that may have been redeemed by any unauthorised person at any time.
  • Your Banjo’s ViP Club Card can be replaced by picking up a new card from a Banjo’s Bakery and following the links on the website https://banjos.com.au/vip-rewards
  • If a password be lost or forgotten, Banjo’s ViP Club card members should go to the ‘forgot your password’ button on the login page and enter the email address used to register their ViP Club Card.

I have more questions, who do I contact?

Please forward further questions to vip@banjos.com.au