ViP Terms & Conditions

By registering and/or using your Banjo’s ViP Club card, you consent to the following terms of this agreement.

Banjo’s ViP Club Card remains the property of Banjo’s Corporation at all times and is not transferable.

In all matters, all decisions made by Banjo’s Bakery will be final and cannot be contested and the Member hereby agrees to accept such decisions.

Banjo’s Bakery reserves the right not to accept a Banjo’s ViP Club card should we believe that the use is unauthorised, fraudulent or otherwise unlawful.

Banjo’s Bakery may update the Banjo’s ViP Club card content without notice or liability to members (including the amount of points allocated to product segments and how points are earned and redeemed) and these Terms and Conditions at any time or add new terms or conditions. If this occurs, Banjo’s will publish updated Terms & Conditions on our website at https://banjos.com.au/vip-rewards/vip-terms-conditions/

Continued participation in the Banjo’s ViP Club confirms your acceptance of these changes.

Banjo’s Bakery may discontinue the ViP Club at any time in our sole discretion with no liability to you. If we do so, we’ll publish a notice on our website and/or email you to let you know.

If a Banjo’s ViP Club member has not used their card for a period of 12 months, Banjo’s Bakery reserves the right to terminate their membership.  Notification will be provided via email 1 month prior to cancellation occurring and again 1 week prior to cancellation occurring.

Once a membership has been terminated it cannot be re-activated and entitlements cannot be redeemed.

Banjo’s Bakery reserves the right to remove points incorrectly or accidentally added to your Banjo’s ViP Club card without notice to you.

Banjo’s Bakery may offer special offers to some or all Banjo’s ViP Club members from time to time. These offers may include additional terms and conditions. All special offers must be redeemed on the dates specified.

Membership will also be terminated if we believe that you have engaged in fraudulent or unlawful activity or failed to comply with these Terms and Conditions.

Banjo’s Bakery will collect and use your personal information in accordance with our Privacy Policy, which you can find on our website at http://www.banjosbakery.com.au/privacypolicy

If the Banjo’s ViP Club card cannot operate at any time due to technical or other circumstances beyond Banjo’s control, Banjo’s reserves the right to cancel, terminate, modify or suspend the Banjo’s ViP Club.

Banjo’s does not make any warranties or representations to members in connection with any Rewards and expressly disclaims all liability for claims (including claims for indirect and consequential loss) with respect to type, quality and standards of Rewards.

Banjo’s Bakery accepts no responsibility for any SMS, email or other mail not received by Banjo’s ViP Club card members or any delay in receiving this information due to technical difficulties or other reasons.

These Terms and Conditions apply to Banjo’s ViP Club Card Program in Australia and are governed by relevant laws.

If you have any questions about our ViP Program or these Terms and Conditions, please visit https://banjos.com.au/vip-rewards/


What is the Banjo’s ViP Loyalty Club?

Banjo’s ViP Club is a loyalty club for all Banjos’ customers and is designed to deliver rewards for their patronage.  ViP Club members will earn Banjo’s Points when they make a purchase (conditions apply) and receive regular communications and exclusive offers.

 

How do I join the Banjo’s ViP Rewards Program?

To join the Banjo’s ViP Club, you first need to pick up a Banjo’s ViP Club card from any Banjo’s Bakery, then register the card online at https://banjos.com.au/vip-rewards

A valid email address is required to register a Banjo’s ViP Club card.

Banjo’s ViP Club card members are only permitted to have 1 Banjo’s ViP Loyalty Club card which is allocated to one nominated email address. Each email address can only be used for a single membership.

Once your Banjo’s ViP Club card is registered, you will be able to login to access to your online account and redeem your points in-store.

Ensure your login and password is kept confidential as no responsibility is taken by Banjo’s for changes to your account.

No fees or hidden costs will be charged by Banjo’s Bakery for the issue, registration, activation or use of the Banjo’s ViP Club card.

 

How do I earn Banjo’s ViP Points?

Points accumulate on a Banjo’s ViP Club card when the card is scanned in-store by Banjo’s registers (POS) during the purchase of select Banjo’s products.

Your Banjo’s ViP Loyalty Club Card must be presented and scanned to accumulate points on eligible purchases.

Every time you spend $20 purchasing products from any Banjo’s Bakery you will receive $1 in Banjo’s ViP Points to spend back in store. Excludes already discounted bundle/value packs (e.g. 12 pack of small savouries), product deals (e.g. 2 pies for $10), platters (ordered online or in-store), newspapers and cold drinks. Purchases made on Uber Eats and any other external online ordering platforms used by Banjo’s are excluded from earning ViP Points.

Banjo’s takes no responsibility if registered ViP Club Member forgets to present ViP Club card before transaction is complete. If a ViP Club card is not presented to staff before an order is paid for, ViP Club Points cannot be added to a ViP Members card following the transaction.

While every effort will be made in store to ensure Banjo’s ViP Club points are correctly awarded, Banjo’s takes no responsibility for technical errors associated with crediting points onto the ViP Card.

 

How do I redeem my Banjo’s ViP Points?

If a ViP Club card was registered prior to 1 April 2019, the card holder will need to verify their membership/card under the new Banjo’s ViP Club system.

If you registered your card online, you simply need to visit https://banjos.com.au/vip-rewards and follow the link to reset your password.

If a store registered your card your you, Banjo’s has already VERIFIED your card in our new ViP system, and your card is ready to be used when the system returns early April 2019.

Points accumulate on an unregistered card if scanned in-store during an eligible transaction, however points cannot be redeemed until the membership card is fully registered i.e. the ViP registration form is completed online and the verification email (received once registration is submitted) is opened and the link inside is successfully clicked.

Once registered Banjo’s ViP Points can be redeemed at point of sale (in-store or online at https://banjos.redcatcloud.com.au/ordering#/) for future purchases.

Your Banjo’s ViP Club card must be scanned in-store at any time you wish to redeem Banjo’s ViP Points.

When redeeming Points for Banjo’s products in Banjo’s stores, verified ViP Members must have enough Banjo’s ViP Points to redeem against the full value of the item using Banjo’s ViP Points alone. I.e. you cannot use ViP Points to pay for part of a product e.g. 50% of a product’s price.

Points are redeemed by presenting a Card or App barcode associated with a verified account at the time of purchase. For Points redemptions made in accordance with this clause, alternative payment methods should be used for purchase of other items not covered by Points redemption.

Banjo’s ViP Points cannot be redeemed or exchanged for cash or sold or transferred to another party.

A maximum of $50 worth of Banjo’s ViP Club rewards can be redeemed per day by any Banjo’s ViP Club Card member.

 

Can I use my Banjo’s ViP Club card at any Banjo’s outlet?

You sure can.  Banjo’s has many outlets throughout Tasmania, Victoria, New South Wales and Queensland.  To find an outlet close to you, please CLICK HERE

 

Does my card expire?

Your Banjo’s ViP Club card will only expire if it has not been used for 12 consecutive months.  Prior to expiring, Banjo’s will make all efforts to contact you with the contact details provided by yourself to ensure you are able to use up any redeemed points prior to expiry.

 

What if I have forgotten my password or lost my card?

Replacement passwords can be obtained by visiting https://banjos.com.au/vip-rewards/ and clicking on the ‘reset password’ button.  Members will be taken to the ViP Login page where an option to reset their password exists. Once on the ‘reset your password’ page, the member simply enters the email address used to create their ViP account and clicks on submit’. Their password will then be sent to their nominated email address.

If a member can’t remember the email address used to create their ViP account, please email vip@banjos.com.au providing your full name and membership number.  Alternatively, members can phone Banjo’s Corporation on 03 6210 5000 (Mon-Fri between 8.30am and 5pm)

Lost cards can be replaced by:

1. Picking up a new card from a Banjo’s Bakery
2. Logging into your ViP account at https://banjos.com.au/vip-rewards/
3. Clicking the ‘Card Replacement’ menu option and submitting your new card’s membership number and verification code
4. Opening the ‘Card Transfer’ email in your inbox and clicking the TRANSFER MY POINTS link

What are my responsibilities?

As a ViP Club member you are responsible for ensuring your information is current and correct, and you will adhere to the terms and conditions under which the ViP Club operates.  This includes but is not limited to notifying of change of address, lost cards and using the card in accordance with this agreement.

How will offers, deals and other ViP Club benefits be communicated to me?

Verified ViP Members who selected to ‘Opt In’ to receive communication from Banjo’s during ViP registration will be emailed eligible offers, deals, exclusive competitions and other ViP Club benefits.

ViP Members without valid email addresses or who ‘Opted Out’ to receive communication from Banjo’s during ViP registration will not receive email notification about eligible offers, deals, exclusive competitions and other ViP Club benefits.

Verified ViP Members can change their ‘Opt In or Out’ status as any time by logging into their online ViP Club account, clicking Your Profile on the menu and ticking/un-ticking the option.

If a member would like to link an email address to their ViP Card – please email vip@banjos.com.au or phone 03 6210 5000 to organise with a Banjo’s ViP Club Team Member.

 

Will I receive a Birthday bonus?

As of 1 April 2019, ViP Members will be emailed a Birthday Bonus Coupon if they have:

1.Registered their card online and verified their email as correct
2. Opted In to receive promotional/marketing material from Banjo’s

Eligible ViP Members will receive their Birthday Bonus Coupon via email 14 days before their birthday. This coupon must be scanned/entered in-store to redeem.

A Birthday Bonus is valid from 14 days before the registered ViP Member’s Birthday until 14 days after their birth date i.e. the member has a total of 29 days to redeem their Birthday Bonus before it expires.

Subject to store availability, ViP Members who receive a Birthday Bonus Coupon (via email) can use their coupon to redeem 1 product of their choice from the Ambient OR Cake Counter to enjoy for FREE. Offer is for ONE single unit product only (excluding Boston Buns). Packs are not included e.g. Shortbread Packs, Hot Cross Bun 6-Packs, Christmas Tart 6-Packs.

Customers redeeming a Birthday Bonus may select ONE of the following products for FREE:

Fruit Bun, Croissant, French Vanilla, Cheese & Bacon Scroll or any Slice of Loaf Cake, Small Sweet Slice, Housecake, Muffin, Danish, Scroll, Scone, Hot Cross Bun (seasonal) or Christmas Tart (seasonal)

Banjo’s reserves the right to amend the variety as required.

Banjo’s take no responsibility for incorrectly entered birth dates during the registration process. If a verified member registers and joins the program in the month of their birthday no birthday offer will be issued. The member must wait until the following year to receive the offer.  If you need to amend an incorrect birth date, please email vip@banjos.com.au or phone 03 6210 5004 – specific items will need to be provide to Banjo’s to prove DOB in order to change ViP Birth Date.

This offer cannot be redeemed outside the above period regardless of circumstances beyond the Member’s control, including but not limited to public holidays, store closures, etc.

The complimentary Banjo’s Birthday Bonus is non-transferable and cannot be exchanged or taken as cash.

 

Help, I have lost my Banjo’s ViP Club Card or forgotten my password

If your Banjo’s ViP Club card is lost or stolen, you must suspend the card using your online account.

Banjo’s is not responsible for any Banjo’s Points that may have been redeemed by any unauthorised person at any time.

Your Banjo’s ViP Club Card can be replaced by picking up a new card from a Banjo’s Bakery and following the links on the website https://banjos.com.au/vip-rewards

If a password be lost or forgotten, Banjo’s ViP Club card members should go to the ‘forgot your password’ button on the login page and enter the email address used to register their ViP Club Card.

 

I have more questions, who do I contact?

Please forward further questions to vip@banjos.com.au