BANJO'S VIP & APP FAQ
HOW TO FIND YOUR MEMBER NUMBER ON THE BANJO'S APP
HOW TO SIGN UP TO THE BANJO'S APP IF YOU ALREADY HAVE A BANJO'S CARDBefore you begin, make sure your ViP Card is registered & verified with valid email address. The easiest ay to tell if your ViP Card is registered and verified is if you can redeem your earned Banjo's Points in store. If you card is not registered and verified, please call the Banjo's Resource Center on 03 6210 5000 or email [email protected]
Once the email address is verified, download the Banjo’s App to your phone from the App Store OR Google Play and simply Sign In!
HELP! I PLACED MY ORDER AT THE WRONG STORE! / HOW DO I CHANGE THE STORE LOCATION ON THE BANJO'S APP WHEN I MAKE AN ORDER?If you accidentally place an order at the wrong store location, simply call the store you placed the order at to cancel and refund your order. Once canceled and refunded, make your order again following the steps below to confirm your store location:
Depending on your phone settings, the Banjo's app won't remember your store location, you will need to confirm the store on each order.
I HAVE AN UNREGISTERED VIP CARD, HOW TO I REGISTER IT TO START REDEEMING MY POINTS?
Once the email address is verified the card is ready to go!
WHERE DO I FIND MY FREE COFFEE COUPON WHEN I SIGN UP TO BANJO'S VIP?Your free coffee coupon will be emailed to the address you provided on sign up to the Banjo's ViP Club. You will only receive the coupon if you have opted in to receive email communication from Banjo's. The coupon must be presented in store to redeem. It can not be redeemed on the Banjo's App. The coupon will expire 2 weeks after sign up. Full terms and conditions can be found in the Free Coffee Coupon Email.
WHERE DO I FIND MY BIRTHDAY BONUS?Your Birthday Bonus will be emailed to the address you provided on sign up to the Banjo's ViP Club. You will only receive the coupon if you have opted in to receive email communication from Banjo's. The coupon must be presented in store to redeem. It can not be redeemed on the Banjo's App. The coupon will be valid 14 days before and 14 days after your birthday. Full terms and conditions can be found in the Birthday Bonus Coupon Email.
WHERE DO I FIND MY 50% DISCOUNT WHEN I SIGN UP TO THE BANJO'S APP?The 50% Discount can be found on the Banjo's App when you sign into your account under the ViP Rewards Section. To apply the discount you must apply the coupon at check out on the Banjo's App. Full terms and conditions can be found in the coupon on the app.
For any other questions, please contact us at email [email protected]
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BANJO'S VIP & APP FAQ
HOW TO FIND YOUR MEMBER NUMBER ON THE BANJO'S APP
- Sign in to you Banjo’s Account on the App. Tap your name that appears in the green box.
- Your ViP Card and Barcode will appear.
- To view your card details, including your card number and verification code, tap on the ViP Card to flip it over to see the back.
HOW TO SIGN UP TO THE BANJO'S APP IF YOU ALREADY HAVE A BANJO'S CARD
Before you begin, make sure your ViP Card is registered & verified with valid email address. The easiest ay to tell if your ViP Card is registered and verified is if you can redeem your earned Banjo's Points in store. If you card is not registered and verified, please call the Banjo's Resource Center on 03 6210 5000 or email [email protected]
- Visit www.banjos.com.au
- Scroll all the way to the bottom of the webpage and click ALREADY HAVE A CARD under QUICK LINKS
- Enter your member number and verification number from the back of the card
- Enter your details on the following pop up – press SAVE & CONTINUE
- Enter your mobile number and click GET OTP
- A code will be sent as a text to your mobile, enter it and click VERIFY & PROCEED
- Check your email for an email from Banjo’s (sometimes it goes to junk), open the email and click CONFIRM EMAIL
Once the email address is verified, download the Banjo’s App to your phone from the App Store OR Google Play and simply Sign In!
HELP! I PLACED MY ORDER AT THE WRONG STORE! / HOW DO I CHANGE THE STORE LOCATION ON THE BANJO'S APP WHEN I MAKE AN ORDER?
If you accidentally place an order at the wrong store location, simply call the store you placed the order at to cancel and refund your order. Once canceled and refunded, make your order again following the steps below to confirm your store location:
- When you first log into the app at the very top of the screen, you have the option to select your pick up store and schedule a time for your order.
- Before you enter your payment details you will be prompted to confirm the store location and pick up time one last time.
Depending on your phone settings, the Banjo's app won't remember your store location, you will need to confirm the store on each order.
I HAVE AN UNREGISTERED VIP CARD, HOW TO I REGISTER IT TO START REDEEMING MY POINTS?
- Visit www.banjos.com.au
- Scroll all the way to the bottom of the webpage and click ALREADY HAVE A CARD under QUICK LINKS
- Enter your member number and verification number from the back of the card
- Enter your details on the following pop up – press SAVE & CONTINUE
- Enter your mobile number and click GET OTP
- A code will be sent as a text to your mobile, enter it and click VERIFY & PROCEED
- Check your email for an email from Banjo’s (sometimes it goes to junk), open the email and click CONFIRM EMAIL
Once the email address is verified the card is ready to go!
WHERE DO I FIND MY FREE COFFEE COUPON WHEN I SIGN UP TO BANJO'S VIP?
Your free coffee coupon will be emailed to the address you provided on sign up to the Banjo's ViP Club. The coupon must be presented in store to redeem. It can not be redeemed on the Banjo's App. Full terms and conditions can be found in the Free Coffee Coupon Email.
WHERE DO I FIND MY BIRTHDAY BONUS?
Your Birthday Bonus will be emailed to the address you provided on sign up to the Banjo's ViP Club. You will only receive the coupon if you have opted in to receive email communication from Banjo's. The coupon must be presented in store to redeem. It can not be redeemed on the Banjo's App. The coupon will be valid 14 days before and 14 days after your birthday. Full terms and conditions can be found in the Birthday Bonus Coupon Email.
WHERE DO I FIND MY 50% DISCOUNT WHEN I SIGN UP TO THE BANJO'S APP?
The 50% Discount can be found on the Banjo's App when you sign into your account under the ViP Rewards Section. To apply the discount you must apply the coupon at check out on the Banjo's App. Full terms and conditions can be found in the coupon on the app.
For any other questions, please contact us at email [email protected]
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