BANJO'S VIP & APP FAQ

 

HOW TO FIND YOUR MEMBER NUMBER ON THE BANJO'S APP

  1. Sign in to you Banjo’s Account on the App. Tap your name that appears in the green box.
  2. Your ViP Card and Barcode will appear.
  3. To view your card details, including your card number and verification code, tap on the ViP Card to flip it over to see the back.

 

HOW TO SIGN UP TO THE BANJO'S APP IF YOU ALREADY HAVE A BANJO'S CARD

Before you begin, make sure your ViP Card is registered & verified with valid email address. The easiest ay to tell if your ViP Card is registered and verified is if you can redeem your earned Banjo's Points in store. If you card is not registered and verified, please call the Banjo's Resource Center on 03 6210 5000 or email [email protected]  

  1. Visit  www.banjos.com.au
  2. Scroll all the way to the bottom of the webpage and click ALREADY HAVE A CARD under QUICK LINKS
  3. Enter your member number and verification number from the back of the card
  4. Enter your details on the following pop up – press SAVE & CONTINUE
  5. Enter your mobile number and click GET OTP
  6. A code will be sent as a text to your mobile, enter it and click VERIFY & PROCEED
  7. Check your email for an email from Banjo’s (sometimes it goes to junk), open the email and click CONFIRM EMAIL

Once the email address is verified, download the Banjo’s App to your phone from the App Store OR Google Play and simply Sign In! 

 

HELP! I PLACED MY ORDER AT THE WRONG STORE! /  HOW DO I CHANGE THE STORE LOCATION ON THE BANJO'S APP WHEN I MAKE AN ORDER? 

If you accidentally place an order at the wrong store location, simply call the store you placed the order at to cancel and refund your order. Once canceled and refunded, make your order again following the steps below to confirm your store location:  

  1. When you first log into the app at the very top of the screen, you have the option to select your pick up store and schedule a time for your order. 
  2. Before you enter your payment details you will be prompted to confirm the store location and pick up time one last time. 

Depending on your phone settings, the Banjo's app won't remember your store location, you will need to confirm the store on each order. 

 

I HAVE AN UNREGISTERED VIP CARD, HOW TO I REGISTER IT TO START REDEEMING MY POINTS? 

  1. Visit  www.banjos.com.au
  2. Scroll all the way to the bottom of the webpage and click ALREADY HAVE A CARD under QUICK LINKS
  3. Enter your member number and verification number from the back of the card
  4. Enter your details on the following pop up – press SAVE & CONTINUE
  5. Enter your mobile number and click GET OTP
  6. A code will be sent as a text to your mobile, enter it and click VERIFY & PROCEED
  7. Check your email for an email from Banjo’s (sometimes it goes to junk), open the email and click CONFIRM EMAIL

Once the email address is verified the card is ready to go! 

 

For any other questions, please contact us on 03 6210 5000 or email [email protected]

 

 

 

 

 

 

 

 

BANJO'S VIP & APP FAQ

 

HOW TO FIND YOUR MEMBER NUMBER ON THE BANJO'S APP

  1. Sign in to you Banjo’s Account on the App. Tap your name that appears in the green box.
  2. Your ViP Card and Barcode will appear.
  3. To view your card details, including your card number and verification code, tap on the ViP Card to flip it over to see the back.

 

HOW TO SIGN UP TO THE BANJO'S APP IF YOU ALREADY HAVE A BANJO'S CARD

Before you begin, make sure your ViP Card is registered & verified with valid email address. The easiest ay to tell if your ViP Card is registered and verified is if you can redeem your earned Banjo's Points in store. If you card is not registered and verified, please call the Banjo's Resource Center on 03 6210 5000 or email [email protected]  

  1. Visit  www.banjos.com.au
  2. Scroll all the way to the bottom of the webpage and click ALREADY HAVE A CARD under QUICK LINKS
  3. Enter your member number and verification number from the back of the card
  4. Enter your details on the following pop up – press SAVE & CONTINUE
  5. Enter your mobile number and click GET OTP
  6. A code will be sent as a text to your mobile, enter it and click VERIFY & PROCEED
  7. Check your email for an email from Banjo’s (sometimes it goes to junk), open the email and click CONFIRM EMAIL

Once the email address is verified, download the Banjo’s App to your phone from the App Store OR Google Play and simply Sign In! 

 

HELP! I PLACED MY ORDER AT THE WRONG STORE! /  HOW DO I CHANGE THE STORE LOCATION ON THE BANJO'S APP WHEN I MAKE AN ORDER? 

If you accidentally place an order at the wrong store location, simply call the store you placed the order at to cancel and refund your order. Once canceled and refunded, make your order again following the steps below to confirm your store location:  

  1. When you first log into the app at the very top of the screen, you have the option to select your pick up store and schedule a time for your order. 
  2. Before you enter your payment details you will be prompted to confirm the store location and pick up time one last time. 

Depending on your phone settings, the Banjo's app won't remember your store location, you will need to confirm the store on each order. 

 

I HAVE AN UNREGISTERED VIP CARD, HOW TO I REGISTER IT TO START REDEEMING MY POINTS? 

  1. Visit  www.banjos.com.au
  2. Scroll all the way to the bottom of the webpage and click ALREADY HAVE A CARD under QUICK LINKS
  3. Enter your member number and verification number from the back of the card
  4. Enter your details on the following pop up – press SAVE & CONTINUE
  5. Enter your mobile number and click GET OTP
  6. A code will be sent as a text to your mobile, enter it and click VERIFY & PROCEED
  7. Check your email for an email from Banjo’s (sometimes it goes to junk), open the email and click CONFIRM EMAIL

Once the email address is verified the card is ready to go! 

 

For any other questions, please contact us on 03 6210 5000 or email [email protected]

 

 

 

 

 

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